This National Summit focuses on delivering a person-centred approach to complaints handling, investigation, resolution and learning. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints lead to change and improvements in patient care

For more information and to book your place visit https://www.healthcareconferencesuk.co.uk/nhscomplaints-handing-investigation-training or email kerry@hc-uk.org.uk

A 20% discount is available by quoting ref: hcuk20ne when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.)

All participants will receive a CPD certificate of attendance.