Rising customer expectations and the growing complexity of digital communications in the B2C world means that growing and maintaining a loyal and engaged customer base is more challenging than ever before.

The 2016 Digital Customer Experience Exchange, Nordics represents the ideal opportunity to transform your digital strategies to ensure you strengthen your connections with your most valuable partners: your customers.

Exclusively attended by VPs, Directors and Executives from the top companies in the Nordic region, this event offers:

·         Engaging session formats including practical case studies, think tanks, plenary sessions and interactive round tables

·         Dual Track sessions for companies at different levels of digital maturity in CX

·         High-level discussions focusing on the practical implications and commercial considerations of potential strategies

• Representation from the top leading and emerging companies across Financial Services, Retail, Telecoms, Travel, Hospitality, Utilities, Consumer Goods and other industries
• Opportunities to attend private 1-to-1 meetings with the most innovative solution providers in the CX sphere

Speakers for the 2016 Exchange include:

·         EVP, Brand, Communications and Marketing, Gjensidige

·         VP, Brand Marketing and Loyalty, Finnair

·         Head of Communications & Marketing, Copenhagen Metro

·         VP, Consumer Sales, Vattenfall

·         SVP, Head of, Business Development, Swedbank

·         VP, Marketing Director, Apollo Travel Group

If you would like to be considered as a speaker for 2016, please contact the team on exchangeinfo@iqpc.com or +44 (0)20 7368 9484.

‘The level here is great; you really feel there are people here who can make a difference and the decisions in the company they work for’

Anna Shirley, Head of Customer Experience, Sainsburys

‘The level of speakers across different industries across different European countries has given [the exchange] a richness that I haven’t experienced at other conferences.’

Chris Brindley, Managing Director, Metro Bank

Further information about the speakers, agenda and attending as a delegate or a solution provider can be found at http://bit.ly/1Z7OIHq

For more information or to register:

Tel: +44 207 368 9484
Email: exchangeinfo@iqpc.com
Visit: http://bit.ly/1Z7OIHq