89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider.

That's why the Customer Experience Exchange for Telecoms exists! The Exchange brings together 70 C-level and VPs/Directors of Customer Experience, Marketing, Customer Operations and Digital Strategy from across the industry to discuss the practicalities of increasing customer retention and loyalty in this hypercompetitive market.

The Exchange is an invitation only forum that brings together Europe's leading customer experience minds within the Telecoms industry.

Speakers already include:

• BT - General Manager - Digital Care
• Deutsche Telekom - Managing Director, Customer Experience
• Dixons Carphone - General Manager, MVNO
• EE - Director of eCommerce
• Vodafone - Director of Commercial Operations

At the Exchange experts will be discussing how to:

• Embed customer centricity through effective people engagement, motivation and training
• Develop an inspirational brand and seamless customer experience across all channels
• Demonstrate the ROI of customer experience
• Use customer insight and analytics to drive continuous business improvements
• Integrate social media into your customer experience strategy
• Leverage your Customer Experience strategy as a catalyst for growth

“An ideal platform for Customer Experience professionals looking to discuss their challenges with their peers”
Chief Customer Officer, Telemach

“The CEE was a great opportunity to understand the approach in other companies, to share common challenges and find new solutions or subjects to be investigated”
VP B2B Customer Experience, T-Mobile

Further information about the speakers, agenda and attending as a delegate or a solution provider can be found at http://bit.ly/1OztJIK

For more information or to register:

Tel: +44 207 368 9484
Email: exchangeinfo@iqpc.com
Visit: http://bit.ly/1OztJIK