The Customer Experience Conference – Engaging Multi-Channel Journeys

Engaging, Customer-Centric, Multi-Channel Journeys For Outstanding Customer Experiences Which Deliver: Create Excellent Customer Experiences On Every Customer Journey & Touchpoint, Harness The Power Of Digital, Meet Ever-Increasing Customer Expectations, Transform Cultures & Demonstrate Value

A One-Day, Industry-Led Conference & Networking Event, 24th February 2016, One America Square, Central London

Download the brochure here to see the full agenda: www.thecustomerconference.com/brochure

22 Senior Speakers From Top Customer Service Brands: WM Morrison Supermarkets PLC ● Standard Life PLC ● Scottish Water ● AXA Business Insurance ● Telefonica O2 ● East Midlands Trains ● The Body Shop UK ● Harlequin FC ● RSA Insurance ● Bupa ● Dublin Airport ● Weleda UK ● Land Registry ● Holiday Extras – Shortbreaks ● HarperCollins Publishers ● Le Boat (Part of TUI Group) ● Cancer Research UK ● Chiltern Railways ● News UK ● World Remit ● WM Morrison Supermarkets PLC ● Cancer Research UK

Create Engaging, Outstanding Customer Experiences On Every Channel, Every Touchpoint & Every Journey For True Customer-Centricity & Demonstrable Bottom-Line Results:

1.      The Customer View: Customer-Centric, Conversion-Boosting Experiences: Meeting customer expectations, needs and behaviours to create outstanding customer experiences on every touchpoint

2.      Consistent, Impactful, Seamless Multi-Channel Experiences: Aligning your channels and touchpoints for engaging multi-channel experiences

3.      Best-In-Class, End-To-End Customer Journey Transformation: Track, map and craft customer journeys which improve conversion rates, excite the customer and provide demonstrable business benefits

4.      Delivering Next-Level Digital Experiences: Embrace new and innovative tools, trends and technologies to tailor and maximise the impact of your digital offering

5.      Measuring The Customer Experience: Build a complete picture of long-term customer experiences, journeys and intangibles to turn insight into action

6.      Track, Measure & Demonstrate Value On Every Touchpoint: Measure the impact of customer experience on the balance sheet to showcase value and secure investment

7.      A Truly Customer-Centric Organisation?Win hearts and minds and senior buy-in and engage the workforce to ensure the customer voice is at the heart of your organisation (and budgets!)

8.      Aligning Great Customer Experience Across Your Customer Service Touchpoints: Ensure excellent customer experiences are actually delivered consistently across the business

9.      Beyond The Numbers – From Analytics To Insight: Harness customer insight, analytics and data to create targeted, personal experiences

10.  Best-Practice Social Media Engagement: Understand what customers want on social as part of the multi-channel experience

For more information please please call us on +44 (0)20 3479 2299 or email info@thecustomerconference.com