Featuring industry-leading speakers addressing challenges such as constructing a robust and rewarding multi-channel strategy, exploiting customer insights to provide a personalised experience, and engaging employees in the pursuit of great customer journeys, this event is a must-attend for everyone seeking to gain and retain customers in an evolving financial services sector.

Key Reasons to Attend:

• Hear industry leaders’ strategies for building a customer-centric organisation.
• Gain insights into how you can orient your operations and processes around the customer’s demands.
• Discuss how to create a culture of engaged employees to provide great customer service throughout the business.
• Network with fellow customer experience and insight professionals from across the financial services sector.
• Explore how to exploit insight and analysis to predict and respond to changing customer expectations.