This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care.  Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive. Sessions will include learning from patients, a national update, practical sessions focusing on delivering a patient experience based culture, demonstrating insight and responsiveness in real time, using patient experience to drive improvement, delivering a patient experience dashboard, improving data and intelligence, working with patients on co design and monitoring progress against  the NQB and NHS England endorsed Warwick Patient Experience programme in practice.   Follow the conference on Twitter #PatientExp  .  A 20% discount is available by quoting ref:HCUK20EX when booking.