Personalize, Digitize & Monetize Your Customer Services

The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practice and improve the future of customer contact.

The Exchange has worked with customer services experts to design an agenda that is tailor made for decision makers within the customer contact field. Join our experts  to ensure your contact strategies are as sharp as possible.

Overall, the Exchange will tackle how to streamline internal functions to optimize operations and maximize employee engagement whilst reducing costs and increasing profit. The following are key areas we will consider at the Exchange:

1. Understanding your customers through the various customer feedback channels where they can express satisfaction, or dissatisfaction to improve overall customer experience
2. Creating a customer centric multi-channel business to give customers the freedom they need, and employees the clarity they seek to understand the customer journey
3. Digitizing contact center functions to ensure a seamless customer experience and increase first contact resolution

Space is limited to just 70 senior executives, so please inquire today to find out if you qualify to attend.

“Another great IQPC Exchange event, some good speakers from leading companies sharing their thoughts about customer insight. Given me plenty of ideas to take back to T-Mobile” Head of Customer Experience & VOC, T-Mobile

For more information or to register:

Tel: +44 207 368 9484
Email: exchangeinfo@iqpc.com
Visit: http://bit.ly/1PHXfAr