Want to discover how to personalise, digitise & monetise your customer services? Then come join the leading minds in customer contact who will gather at the 2016 Executive Customer Contact Exchange.

We've worked very closely with experts in the field to design an agenda that is tailor made for decision makers in customer services.

We are bored of generic presentations just as much as you are. This is why all our senior execs will take us through a unique journey that provides an open, honest space into how some of the mistakes made have resulted in the most glorious success stories to date.

Already confirmed speakers for the 2016 Exchange included:

• AIG, SVP, Head of Contact Centre, Global Contact Centres
• Barclays, Director, Global Contact Centres & Omnichannel
• Co-operative Group, Customer Data Director
• TNT Express, Director, Service, Quality & Experience
• Auto Trader UK,Customer Service Director
• British Gas Cardiff, GM
• BT, General Manger, Customer Care Transformation

"It inspired me to make a difference and reminded me that I can."

Global Customer Service Director, Elizabeth Arden

"Stunning cast of senior executives and decision makers, all keen to discuss their respective requirements and plans"

Business Development Manager EMEA, LogMeIn