Enabling the Connected Experience in Travel & Hospitality!

The Exchange will bring together 60 of the leading minds in Customer Experience from across the Travel & Hospitality sector, all of whom are committed to deliver extraordinary experiences for customers.

• Ensuring your organisation is there for the customer in real time regardless of channel
• Maximising loyalty to ensure a profitable relationship with customers
• Anticipating preferences to deliver a personalised experience
• Creating moments that turn flippant customer into forever customers

Take a look at who you can specifically meet at the Exchange, together with how to request an invitation to join the meeting.

• SVP Customer Experience, KLM
• SVP International Sales, Marketing and Revenue Management, Hertz
• VP Loyalty Strategy & Structure, Ritz-Carlton Rewards and Marriott Rewards
• VP Global Brand Experience, Accor Luxury & Upscale Brands
• VP Brand, People and Culture, Yotel
• VP Customer Interaction, Airberlin
• Group Customer Experience Director, Thomas Cook Group
• Global Director, Brand Loyalty, Jumeirah Group
• Director, Global Guest Experience & Innovation, Dorchester Collection
• Director of Customer Service, Heathrow
• Customer & Marketing Director, Virgin Holidays
• Director of Villages, Center Parcs UK
• Customer Excellence Director, Avis Budget Group
• Co-Founder, Secret Escapes
• Chief Customer Officer, GolfBreaks
• Director of Global Learning and Development: Global Customer Operations, Expedia
• Director of European Marketing, Choice Hotels Europe

For more information or to register:

Tel: +44 207 368 9484
Email: exchangeinfo@iqpc.com
Visit: http://bit.ly/1Y94UsR