The UK's leading customer experience event for senior financial services executives.

Whether you’re struggling with NPS scores, looking to restructure your CX strategy, personalising and humanising your digital CX or in need of employee engagement initiatives, the Customer Experience Exchange for Financial Services brings you case studies on digital and culture transformation from the industry’s leaders.

The Exchange doesn’t do things by halves, we don’t just show you what to do, but also how to do it. In 2017, we will be connecting  the most senior executives within the financial services industry, as well as the most recommended solution providers in the CX space. Join us to gain insight into the most innovative and forward-thinking companies in FS and to discover how to be a true leader in customer loyalty and retention.

In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.

Expert speakers this year will include:

• Barclays, Customer Experience Director
• RBS, Head of Customer Experience & Digital
• Morgan Stanley, Executive Director, Head of Digital Experience

 
“Very interesting and varied which gave a good opportunity to meet new people, listen to other financial services updates and look at what's new in the market.”Head of Global Contact Centre Customer Experience, HSBC

For more information or to register:
Tel: +44 207 368 9484
Email: exchangeinfo@iqpc.com
Visit: http://bit.ly/2foauFB