This conference will provide a practical guide to handling, investigating, responding and learning from complaints in health and social care. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints lead to change and improvements in patient care.  Follow this conference on Twitter#NHSComplaints .  A 20% discount is available by quoting ref:HCUK20EX when booking.