Customer-Centric Strategies, Journeys, Experiences & Marketing: Monetise Insights Into Changing Customer Behaviours, Needs & Expectations - Tap Into The Human Behind The Behaviours & The Tech!
A One-Day, Brand-Led Conference & Networking Event, 30th April 2019, One America Square, London
The Customer Behaviour Conference
- 30 Apr 2019
- One America Square
- 17 Crosswall, London
- EC3N 2LB, United Kingdom,
- Tel: 02034792299
- Tap Into The Human Behind The Behaviours: Uncover the truth behind consumer intent and behaviour, emotions and psychology, drivers and expectations
- Master Next-Level Journey Mapping: Drive brand engagement and interaction with sophisticated, smooth and personalised customer journeys
- Influence Your Customer Journeys & Drive Conversions: Interject and influence in the right places and ways to drive sales
- Future-Proof Your Digital Activities: Transform data into actionable insights which drive business objectives and exceed customer’s soaring expectations on and offline
- Exploit Cutting-Edge Tech & AI: How is it shaping consumer behaviours and influencing ongoing customer interactions?
- Anticipate Customer Needs, Apply Advanced Data: Actionable insight modelling to drive business improvements now and in the future
- Measure The Customer Voice & Action Valuable Insights & Feedback: Exploit new, innovative research techniques which go beyond the survey to drive excellent customer experiences
- Mission-Critical Storytelling Results: Proven methods of selling your insight story internally to senior decision makers with engaging, compelling business cases
- 23 Cross-Sector Speakers Take To The Stage To Unveil Fresh Thinking On Customer Behaviours, Needs & Expectations
- 2 Interactive Panels Focused On: 'Behaviours, Expectations & Drivers' and 'New Tech & AI'
- Data Case Studies
- 3 Facilitated Peer Discussions: 'Loyalty & Retention', 'Personalisation' and 'Communities'
- Customer Centricity & Voice Case Studies
- Five-Minute, Quick Fire Behaviours Intro
- Senior-Level Networking
- Open Q&A
What to expect
23 Speakers Including Diageo, Sky & eBay Reveal How To Monetise Insights Into Changing Customer Behaviours, Needs & Expectations
23 Cross-Sector Professionals Share Their Insights On How To Influence Customer Journeys, Harness The Customer Voice, Apply Savvy Digital & Data Approaches & The Latest Tech For Better Customer Experiences, Greater Conversions & Boosted Brand Engagement
PLUS! Why Attend The Customer Behaviours Conference - Insights, Journey, Expectations?
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